ITIL®, an acronym for Information Infrastructure Information Library, is a collection of the concepts that leads to earning the knowledge about IT Service Management framework. It is designed and standardized by the regulating authority, AXELOS. It allows the business to keep aligned with the required methodology in order to churn out the best possible final result, especially the industries that employ IT as a paramount to deliver services.
It is the elementary stage of earning the ITIL® qualifications that let the candidates to understand fundamental concepts and the terms employed in ITIL® lifecycle. Additionally, it integrates the relationship of different stages of the lifecycle, uses of different kind of processes, and the amount of contribution toward ITSM (IT Service Management). Since, ITIL® Foundation is the initial stage, it focuses on the skill set related to aligning the Management and Business with IT. A formal training of this stage can prove helpful in climbing the next stair of success.
This stage is another level to gain expertise in the ITIL® lifecycle. It works on the modular structure format with the aim of imparting a different focus on ITSM. The Intermediate qualifications can be taken from minimum to maximum depending upon the needs of the candidates. The modules provided in this stage are divided among two brackets, namely Service Capability and Service Lifecycle.
ITIL® Intermediate Stages
Service Strategy: It focuses on building the capacity of maintaining the strategic advantage and creates different guidelines and processes that work on overall ITIL® Service lifecycle.
Service Design: It uses the Service Strategy and works on designing the updated and changed services.
Service Transition: It contributes in giving a guidance to develop and improve the transition based on the changes in the lifecycle process.
Service Operation: It administers the daily operation of the services and gives a guidance about the efficiency of the delivery of the services and their support.
Continual Service Improvement: It is equipped with the guidance in maintaining and creating the value among customers during the design transition and service operation.
Map of ITIL® Stages and Processes
Let's get an insight into ITIL® stages and processes associated with each stage:
Strategy Management for IT Services
Service Portfolio Management
Financial Management for IT Services
Business Relationships Management
Service Catalogue Management
Service Level Management
IT Service Continuity Management
Information Security Management
Project Management (Transition Planning and Support)
Release and Deployment Management
Service Validation and Testing
Service Asset and Configuration Management
IT Operations Control
Continual Service Improvement
Definition of CSI Initiatives
Monitoring of CSI Initiatives
ITIL® Benefits to The Customers
- Focus on the Business Needs: It allows in creating the values based on the perception of customers.
- Alignment of Services with the Business Activities: The services are created as per the needs of the customers.
- Design of Services is based on Business Needs: This focuses on defining the services are dependent upon creating the positive values.
ITIL® Foundation and Intermediate are the two preferred programs opted by the professionals that aim to make career in ITSM and become recognized by the top notch employers. The ones willing to get knowledge about ITIL® can opt from a wide range of ITSM online training courses offered by Multisoft Virtual Academy.
The author is an IT professional at Multisoft Virtual Academy having years of experience in the IT industry. He is also proficient in imparting various IT related courses, to those seeking knowledge and efficiently contributes to the revolution going on in the information technology sector. He keeps his students updated about the new developments in this sector and doesn't mind going beyond the regular syllabus to educate them completely with relevant and current topics.